Terms & Conditions

In this booking conditions form the word “Company” refers to Umove Adventure (www.vietnamsuptour.com is mananged by Umove Adventure). “Consumer” means you, the person who agrees to buy the tour or any person on whose behalf you agree to purchase the tour and who is listed on the Reservation Form. The word “Tour” refers to the trip or services being booked by the Consumer.

1. The Contract

A. Formation of the Contract

No contract shall arise until the Company has received

(i) Completed online payment forms

(ii) Full payment for the Tour

B. Termination of the contract

The Company reserves the right to terminate this Contract if the behaviour or conduct of a Consumer either prior to or during a Tour is likely to endanger the safety or well being of other Consumers or that of the consumer himself. When the contract is cancelled in such cases, normal cancellation charges apply as described below.If your actions or those of any member of your party cause damage to the accommodation in which you are staying, or cause delay or diversion to any means of transportation, you agree to fully indemnify the Company against any claim (including legal costs) made against the Company by or on behalf of the owners of such accommodation or the operator of such means of transportation. In the unlikely event that a customer causes damage to Company property or gear (such as kayaking and bilking gear), you agree to be responsible for any necessary replacement and/or repair cost

2. Payment

A . Deposit

A deposit is required to confirm your reservations at the time of booking.

Greater than 7days before departure date From 7 – 3days before departure date 1-3 days before departure date

B. Full Payment

• Full and final payment of the tours inside Vietnam must be made 3 days before departure date
• Full and final payment of the plane ticket, train ticket, hotel booking and tours outside Vietnam must be made 7 days before departure date.
• Failure to comply may result in the cancellation of reservations and penalties on the cancellation will apply.

3. Alterations by the Company

(i) The Company reserves the right to alter, change, curtail or cancel a Tour.

(ii) The Company reserves the right to substitute accommodation outlined on the Trip itinerary with accommodation of a similar standard and value.

(iii) If prior to the arrival of the Consumer there is a cancellation, alteration, change or curtailment relating to a Tour which fundamentally alters the Tour, the Company shall if practicable, offer an alternative comparable Tour of at least similar standard or shall refund the Consumer all monies paid. Unless within 5 days of issue of the offer of an alternative Tour, it is declined by the Consumer in writing, the Company shall assume that the Consumer has accepted such an offer. Where the offer is declined the Consumer shall only be entitled to the return of payment made.

(iv) All prices quoted are stated in United States Dollars ($) and are based on transport costs (including the cost of fuel), dues, taxes or fees chargeable at airports and ports, accommodation costs, sightseeing fees and exchange rates current and appropriate at the time of publication. If any of these vary, the cost of the holiday may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Consumer. During the period of 10 days prior to the Consumer arrival date, the price of the Tour shall not be increased by the Company.

(v) If as a consequence of “force majeur” (defined in sub-paragraph (iv) below), the Company is obliged to curtail, alter, extend or cancel a Tour, the Consumer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the holiday.

(vi) Force Majeur means Act of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with a Tour, fraud perpetrated against the Company.